MADRID, 7 Mar. (EUROPA PRESS) –
UEFA will reimburse the money for the tickets for the 2022 Champions League final, played at the Stade de France on May 28, to fans who had difficulties accessing the stadium due to incidents that occurred before the match between Real Madrid and Liverpool.
Thus, refunds will be available to all fans with tickets for gates A, B, C, X, Y and Z, in which “the most difficult circumstances” were reported, according to UEFA. In addition, all fans who, according to the access control data, did not enter the stadium before 9:00 p.m., the time of kick-off, or who could not enter the stadium in any way, will be entitled to a refund. Finally, UEFA will offer refunds to all fans who purchased accessibility tickets together with those of their companions.
Taking these criteria into account, the special refund system covers Liverpool’s entire ticket allocation for the final, ie 19,618 tickets. Due to the nature of the original ticketing process, in which Liverpool fans purchased tickets from Liverpool FC and not directly from UEFA, UEFA has requested that the club put refunds in place to ensure “the protection of personal data and to facilitate the process”.
“The club has been kind enough to confirm that it will apply the special refund system. Consequently, UEFA will refund Liverpool FC the full value of these tickets and the club will process refunds to its fans,” UEFA reported.
Refunds to Real Madrid fans who meet the refund criteria will be processed based on requests received by the ticket purchaser through UEFA customer service. The same applies to neutral fans who bought tickets directly from UEFA and who are entitled to a refund.
As announced by the French Embassy in the UK, ticket holders who have been victims of crimes committed in Paris can report their case to the competent French authorities.
UEFA General Secretary Theodore Theodoridis explained that “a large number of opinions expressed both publicly and privately” were taken into account in drawing up the special reimbursement plan. “We believe we have come up with a system that is complete and fair,” he said.
“We value the input from Liverpool FC supporter organizations Spirit of Shankly (SoS) and the Liverpool Disabled Supporters Association (LDSA) as well as the open and transparent dialogue throughout this period. We acknowledge the negative experiences of those fans that day and With this plan we will reimburse the fans who had bought tickets and who were the most affected by the difficulties of accessing the stadium,” he said.